Remote Senior Content Application Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Consultant, you will collaborate with client-side application owners on ongoing changes to their systems, design and deploy changes in the customers' environments, and provide post-go-live application services as a subject matter expert of the Veeva Commercial Content product suite.

Requirements

• 5+ years of experience with configuring, supporting, and implementing software solutions, ideally content management software (SharePoint, PromoMats, Zinc MAPS, Documentum, Adobe, or similar)
• Experience working in a customer-facing and/or consulting role and managing customer expectations
• Proven ability to work independently in a dynamic environment, understand and translate business requirements, and create corresponding solution designs
• Experience with fulfilling customer needs and managing expectations, as well as building long-lasting relationships
• Excellent verbal and written communication skills in English
• At least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalent

Responsibilities

• Proactively guide customers toward Veeva and industry application management best practices
• Lead the team delivering Veeva change requests to meet release deadlines, from requirements gathering through UAT and implementation of the approved change in a live environment
• Manage overall project team capacity and utilization level
• Onboard new project teams into the customer environment
• Design and implement processes for ongoing BAU (Business As Usual) releases
• Participate in the service contracting process