Remote Senior Content Strategist
Bixal
πRemote - Worldwide
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Job highlights
Summary
Join Bixal as a Sr. Content Strategist to accelerate digital transformation in the federal government and enhance service delivery to the public.
Requirements
- Bachelorβs degree in communications, journalism, marketing, or related field; a degree with a digital focus is preferred or other combination of education, training, and certifications
- 5+ years of experience developing and implementing content strategies for large websites and digital products; 7+ years of total professional experience
- Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions
- A portfolio of work that demonstrates a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing)
- Experience working with Agile development teams
- Demonstrated experience working within cross-functional digital teams for at least 4 years
- Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams
- Excellent verbal and written communication skills
- Experience in writing, revising, sourcing, and aggregating content
- Experience using voice of the customer data and analytics to support content strategy
- An understanding of plain language guidelines and accessibility standards (Section 508, WCAG)
- Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions
- Ability to obtain a Public Trust clearance
Responsibilities
- Analyze customer experiences to develop content strategies for digital properties
- Propose content and content solutions based on data and customer insights, utilizing keyword research, customer insights and a range of analytics tools to improve content, visibility and audience reach via digital channels
- Define and implement content management processes, including conducting routine content inventories, audits, and evaluations for quality, usability, accessibility, and inclusivity
- Define editorial standards and processes, including style and formatting guidelines
- Produce content models, metadata, taxonomies, and sitemaps
- Collaborate with UX researchers and designers on content design, user journeys and information architecture
- Prepare, organize, and publish content, ensuring the application of plain language guidelines and accessibility practices (e.g., Section 508 and WCAG)
- Collaborate with data analysts to optimize content for search engines, social media, and other distribution channels
- Write, edit, and test copy on digital platforms and products as needed
Benefits
- Competitive base salary
- Flex hours
- Work from home flexibility
- 401K with matching incentive
- Parental Leave
- Medical/dental/vision benefits
- Flex Spending Account
- Company provided short-term disability
- Company provided life insurance
- Commuter benefits
- Generous PTO
- 11 Paid holidays
- Professional development opportunities
- New business referral bonus
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