Remote Senior Customer Enablement Manager

Summary

Join Loopio's Enablement Services team as the next Customer Enablement Manager, responsible for onboarding new customers, collaborating with Sales and Services teams, and building meaningful relationships with customers.

Requirements

• At least 3 years of Customer Onboarding or Customer Success experience in a B2B SaaS environment
• Experience in delivering software training, with the ability to convey information in a simple and understandable way
• Video and content creation skills - have used recordings in Zoom, Vidyard, Wistia, Loom, or others to record and share information
• Comfortable delivering training to a large audience both in person and in a largely virtual setting
• Experience and keen interest in developing processes
• Strong organizational and time-management skills. Loves Project Management, this candidate is highly organized and detail oriented with a proven positive track record of managing projects from start to finish
• Impeccable written and oral communication skills, focused on driving results and building relationships

Responsibilities

• Onboard new Loopio customers by coaching them through our onboarding framework and ensuring adoption of our platform across their organization
• Collaborate with our Sales team to ensure a seamless handoff during the transition from prospect to customer by aligning on business outcomes and the needs of key stakeholders
• Staying curious and agile, developing curated onboarding plans unique to each customer organization and ensuring customers feel supported in training their extended teams
• Work closely with members of the Services team, to ensure that any content migration and integrations are set up in a timely and efficient manner according to the customer’s onboarding plan
• Partner with Loopio’s Education team to ensure that important onboarding information is reflected and available to customers on our Education platform
• By putting yourself in the customer’s shoes, questioning and finding ways that we can further improve our onboarding experience
• Partner with our Customer Success Managers to maintain a smooth transition out of the onboarding stage of their customer journey
• Build meaningful relationships with Loopio customers through engaging emails, phone calls, video meetings, and custom video recordings
• Grow and develop best practices and processes as the Loopio platform and our customers evolve
• Partner with our Engineering, Product and Design teams to stay knowledgeable on the Loopio platform and latest enhancements, sharing the latest features and how they apply to customer workflows, in onboarding sessions with customers
• Continuously share feedback regarding what should be productized, advocating for customers

Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s
• You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
• You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
• You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!