Senior Onboarding Analyst

Summary

Join our fast-growing FoodTech startup as an Onboarding Analyst to take new Distributor Partners from contract to launch. You will work with a pod of dedicated onboarding analysts and integration developers to handle requirements gathering and technical integration work.

Requirements

• +5 years of experience in product/project management, bonus points for ERP domain experience
• Excellent verbal and written communication, and project management skills
• Solid customer service/success mindset and experience
• Passion for problem solving and ability to empathize with stakeholders’ concerns and priorities
• Exceptional time-management and organizational capabilities
• Entrepreneurial self-starter and multitasker who can quickly adjust priorities in a deadline-driven environment

Responsibilities

• Own customer onboarding experience from contract to live
• Coordinate with other Onboarding Analysts and developers to solve bottlenecks to smooth and accelerate the onboarding process
• Coordinate with Growth Managers to ensure smooth Go To Market planning and training for Distributors
• Coordinate with Product team to gather requirements for customer development needed to onboard a new Distributor Partner
• Identify blockers and provide solutions for the onboarding process
• Participate in evolving the roadmap and playbook for all onboarding features, managing the expectations of all stakeholders
• Proactive and consistent outreach to stakeholders to gather feedback and prioritize development
• Act as a product expert for the Sales & Marketing team to help close new deals and engage with existing stakeholders

Benefits

• Results-driven company culture that encourages a balanced lifestyle
• Base salary + stock options package
• Paid Medical, Dental, and Vision
• 401k Plan
• Unlimited PTO
• Flexible remote (work-from-anywhere) environment
• Workspace equipment provided (computer, external monitor, and VoIP headset)