Remote Senior Salesforce Administrator

Summary

Join a passionate team at Illustrative Mathematics as a Senior Salesforce Administrator, working remotely in the US. This role involves managing daily operations, user setup, and system configurations for the Salesforce platform, collaborating with teams to implement improvements, and providing user support and training.

Requirements

• Salesforce Administration Certification
• 5 years of hands-on experience as a Salesforce Administrator, preferably in a nonprofit or education setting
• Experience with Sales Cloud and Service Cloud
• Must reside in and be legally authorized to work in the USA

Responsibilities

• Manage daily operations, user setup, and system configurations for the Salesforce platform
• Collaborate with teams to implement improvements that enhance operational efficiency
• Provide user support, troubleshoot issues, and develop training materials for onboarding and ongoing education
• Assist in developing new Salesforce functionalities through custom objects, workflows, and automations
• Ensure data integrity, manage duplicates, and comply with data security policies
• Work with technical staff to integrate Salesforce with other applications and streamline workflows
• Partner with cross-functional teams to align Salesforce functionality with organizational goals, facilitating effective communication
• Create and maintain documentation for workflows, data models, and user guides, ensuring adherence to industry best practices

Benefits

• Mission-Driven Work: Contribute to meaningful projects that help shape the future of math education for millions of students and educators worldwide
• Innovative Environment: Join a passionate, diverse team and work with cutting-edge technologies in a collaborative, remote-first setting
• Growth Potential: Opportunities for learning, development, and advancement within a rapidly growing organization