Senior Support Representative

Summary

Join our team as a Senior Support Representative (PST) at Healthie, providing exceptional product support and after-sales follow through to customers. You'll spend most of your day providing fast and painless customer support via email, troubleshooting potential bugs, documenting feature requests, analyzing customer data, and collaborating with the rest of the team.

Requirements

• 5-8 years of experience working in similar customer-facing roles at a software as a service business
• Confident with queue work and have a unique toolkit that would allow you to get up-to-speed quickly
• Fluent English speaker/writer

Responsibilities

• Provide fast and painless customer support via email
• Troubleshoot potential bugs
• Document feature requests
• Analyze customer data
• Help customers get started with the product
• Collaborate with the rest of the team to elevate the voice of the customer at Healthie

Benefits

• Full-time, remote position
• U.S. work authorization required
• $70,000 - $93,000 salary range