Remote Senior Technical Specialist

Logo of Urbint

Urbint

πŸ’΅ $85k-$100k
πŸ“Remote - United States

Job highlights

Summary

Join Urbint as a Senior Support Specialist and play a pivotal role in overseeing the performance and stability of critical business applications. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Requirements

  • 3-5 years of experience in application support, business systems analysis, or software development
  • Proven track record of managing and resolving high-priority incidents and complex technical challenges
  • Strong expertise in software systems, troubleshooting methodologies, and root cause analysis
  • Excellent problem-solving skills and a strategic mindset
  • Exceptional communication skills
  • Proficiency in database management and SQL; experience with data analysis and reporting tools is a Plus
  • Proven leadership abilities, with experience mentoring and developing junior team members

Responsibilities

  • Leading the diagnosis, troubleshooting, and resolution of advanced application issues
  • Collaborating with business units to gather and analyze requirements for new features and system enhancements
  • Developing and implementing robust monitoring and performance tuning strategies to ensure optimal system availability and efficiency
  • Designing and conducting comprehensive training sessions and workshops for end-users and stakeholders
  • Creating, updating, and refining technical documentation, policies, and procedures to support ongoing system operations and knowledge transfer
  • Acting as the customer's β€œVoice”
  • Proactively identifying opportunities for system optimization and process improvements
  • Managing and maintaining relationships with external vendors and service providers
  • Leading efforts in evaluating and integrating new technologies and tools that align with the organization's strategic objectives and future growth

Benefits

  • Generous medical, dental, & vision insurance coverage up to 100% of insurance premiums for yourself and your family
  • 401k company match
  • Flexible PTO policy

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Urbint know you found this job on JobsCollider. Thanks! πŸ™