Remote Senior Vice President, Operations - Employer Services

Summary

Join Experian in shaping the future of employer services for Human Resources compliance and outsourcing as an SVP, Operations. This role involves overseeing key areas of business, driving operational efficiency, and supporting growth.

Requirements

• Minimum of 10 years of successful operations experience, ideally with cross-collaborative teams
• Advanced knowledge of employer services offerings, having focused specifically on tax professional services
• Experience with additional employer services such as payroll, human resources, UCM, VOC, etc
• Direct experience with workforce management and/or tax credit offerings is a plus
• Experience working in large, complex organizations with a focus on scaling operations and delivering exceptional client outcomes
• 10+ years experience as a people manager; preferably with experience in leading large teams
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Able to quickly grasp new technologies and learn about new business
• Bachelor's degree required

Responsibilities

• Leading a high-performing Operations team across Client Success, Client Implementation, Client Delivery, and Tax Services
• Developing and executing operational strategies to enhance service delivery and client satisfaction. You will establish and monitor key performance indicators (KPIs) to track operational efficiency, client satisfaction, and client growth
• Collaborating with cross-functional teams, including Sales, Product and Technology, to deliver integrated solutions that our clients need
• Driving a high-performance culture, ensuring team alignment with business goals
• Leading initiatives to streamline operations, enhance productivity, and drive innovation within the Employer Services business
• Fostering a culture of continuous improvement, leveraging data and insights to make informed decisions to drive performance and scale

Benefits

• Comprehensive executive level total rewards package including your health and insurance plans, accumulated wealth and equity, as well as work/life programs
• 100% US-based, remote position #LI-Remote