Remote Service Coordinator

Summary

Join National Power, LLC as a Service Coordinator! Under the general direction of the Service Coordinator Supervisor, you'll schedule and dispatch workers, work crews, equipment, and service vehicles for installation, service, or emergency repairs. This role requires strong customer service skills, attention to detail, and problem-solving abilities.

Requirements

• HS Diploma required; some college preferred
• 3 – 5 years of experience in service dispatching
• Supervisory experience highly preferred
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications; preferably Excel
• Experience with ERP systems preferred (i.e Microsoft Dynamics 365)

Responsibilities

• Schedules and dispatches workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone
• Confer with customers to address questions, problems, and requests for service or equipment. Escalate to Service Operations or Field Service Manager as necessary
• Monitors personnel or equipment locations and utilization to coordinate service and schedules
• Receives or prepares work orders using Microsoft Dynamics 365 software
• Complies data on work performed and creates invoices to send to customers
• Ensures customers receive invoices in a timely manner
• Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Prepares daily work and run schedules
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications and communicates job requirements to field personnel
• Tracks open tickets to ensure timely completion and communicates status to customer
• Arranges for necessary repairs to restore service and schedules these repairs
• Conduct and participate in department meetings as necessary
• Communicate process improvement opportunities

Benefits

• Competitive pay depending on previous experience and current certifications
• Overtime is also a factor, and it is paid at 1.5 X base
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)