Remote Service Coordinator

Summary

Join National Power, LLC as a Service Coordinator! This role involves scheduling and dispatching workers, equipment, and vehicles for installations, service, and repairs. You will communicate with customers, monitor personnel and equipment, and manage work orders using Microsoft Dynamics 365. Responsibilities include data compilation, invoice creation, and maintaining detailed records. The ideal candidate possesses 3-5 years of service dispatching experience, strong customer service skills, and proficiency in Microsoft Office Suite. This remote position offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Requirements

• High school diploma
• 3–5 years of experience in service dispatching
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications; preferably Excel
• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Responsibilities

• Schedule and dispatch workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone
• Confer with customers to address questions, problems, and requests for service or equipment. Escalate to Service Operations or Field Service Manager as necessary
• Monitor personnel or equipment locations and utilization to coordinate service and schedules
• Receive or prepare work orders using Microsoft Dynamics 365 software
• Compile data on work performed and create invoices to send to customers
• Ensure customers receive invoices in a timely manner
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Prepare daily work and run schedules
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications and communicate job requirements to field personnel
• Track open tickets to ensure timely completion and communicate status to customer
• Arrange for necessary repairs to restore service and schedule these repairs
• Conduct and participate in department meetings as necessary
• Communicate process improvement opportunities
• Serve as the point of contact working with internal and external customers to resolve issues timely and professionally

Preferred Qualifications

• Some college
• Supervisory experience
• Experience with ERP systems (i.e., Microsoft Dynamics 365)

Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Remote work