Remote Field Service Coordinator

Summary

Join Tenna as a motivated and detail-oriented Field Service Coordinator to manage customer installations, ensure efficient processes, and provide ongoing technical and logistical support.

Requirements

• 5+ years’ experience working in a dispatching, planning, or logistics-related role
• A high school diploma/GED or equivalent work experience is required
• Strong experience with Microsoft Excel, Word, and Project is required
• Experience working within construction technology or the construction industry is an absolute plus
• Ability to work within construction site environments, high/low temperatures, and outdoor elements on occasion
• Strong attention to detail; vital planning and problem-solving skills
• Excellent verbal and written communication skills
• Strong interpersonal skills, can hold others accountable while maintaining strong working relationships
• Diligence and organization in managing information
• A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
• Comfortable working at a desk for extended periods and performing physical tasks at construction sites
• Ability to travel when requested and perform tasks in varied environments, including airports, train stations, and construction sites

Responsibilities

• Effectively manages customer installation scheduling, proactively avoiding last-minute changes to ensure smooth operations
• Maximizes Field Service Specialists' productivity by optimizing installation schedules and coordinating based on customer locations and commitments
• Ensures trackers are installed on schedule and correctly, per Tenna Procedures and Quality Standards
• Ensures all installation plans are finalized before team deployments
• Writes detailed work orders to ensure the Field Service Team has the necessary information for effective and efficient installations
• Holds internal and external stakeholders accountable to deadlines and ensures all stakeholders adhere to policies
• Exhibits strong organizational and project management skills, ensuring installations and projects meet deadlines
• Provides guidance and support to the Field Service Team to ensure their success
• Assists the field team with change orders and facilitates the necessary workflows
• Trains newly hired team members as needed
• Provides ongoing training and support to the Team
• Identifies and implements process improvements
• Leads the Tenna Mechanic Certification Program, ensuring proper coordination and execution
• Collaborates effectively with Sales, Distribution Center, and FSS Team
• Ensures Flex Time is planned efficiently and follows the Flex Time Policy
• Ensures projects are completed on time and within budget
• Maintains clear, open, and prompt communication with customers, team members, and stakeholders
• Follow up with customers and ensure they remain on track and meet deadlines
• Keeps accurate records and documentation
• Prioritizes safety protocols and addresses any unsafe conditions

Benefits

• Full-time opportunity
• Location: Remote – nationwide
• Travel is required, up to 15%. A valid Driver’s license is required for the role
• Opportunities for growth and personal development within a highly dynamic team
• Robust, low-cost benefit packages offered
• Benefit coverage begins on the first date of employment
• Paid Time Off and Volunteer Time Off offered
• Dependent Care offered
• 401k match
• Employee referral bonuses