Remote Solutions Consultant

Summary

Join Smartsheet at a critical moment and have a significant impact as a Solutions Consultant, driving quality, efficiency, and customer satisfaction within our Consulting business.

Requirements

• A minimum of 4-5 years relevant work experience or equivalent combination of relevant work experience and education
• Willing to travel periodically (up to 40%) based on customer and business need
• High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
• Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Business process optimization experience
• Experience with Agile project management methodologies and/or software development lifecycle methodologies
• Management or Technology Consulting experience

Responsibilities

• Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
• Lead discovery sessions to understand client's current state processes, business challenges, and future state requirements to design a custom Smartsheet solution that achieves their desired business outcomes
• Build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback
• Manage all aspects of your projects, including, but not limited to, timeline, deliverables, scope, budget, and client relations
• Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
• Collaborate with other consulting team members, both on projects and around personal development. Participate in the onboarding mentor program, both as a mentee and mentor
• Review and validate solution designs by performing internal solution testing, creating customer-facing user acceptance test scripts, and facilitating end-user acceptance testing with customer stakeholders
• Identify product and services expansion opportunities for Smartsheet with the customer's user base & collaborate with the account team to influence the account strategy
• Provide post-engagement feedback to cross functional account team members around potential additional product and services opportunities for the customer
• Maintain a target billable utilization aligned to the role

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account