Remote Solutions Engineer

Summary

Join Protenus as a Solutions Engineer and become an expert in their cloud-based data processing and analytics system, working with customers and technical teams to deliver successful customer experiences.

Requirements

• 2+ years of software implementation experience
• Healthcare data experience preferred, pharmacy or medication experience a plus
• Ability to think creatively about ways to solve customer problems and increase the level of satisfaction over time
• Professional communication skills - written and verbal - that demonstrate an ability to work well on a team and with both technical and non-technical customer contacts
• Past experience with queries on relational (SQL, MS-SQL, Oracle) and non-relational databases (MongoDB)
• Familiarity with tools like Powershell, SSIS, bash
• Proficiency operating from the command line to interact with files, data, and command-line tools
• Basic proficiency with programming languages such as Java, Scala, Python, Spark
• Interest in the Protenus mission and the healthcare and cybersecurity domains
• Proficiency with Linux, Mac, and Windows operating systems
• Knowledge of Amazon Web Services and how cloud computing services work preferred
• Experience with information system security concepts such as single-sign-on, IP allowlisting, and multi-factor-authentication

Responsibilities

• Serve as technical expert on each implementation project; perform technical consults, guide customer technical teams in data extraction, manage SAML/SSO and other integrations
• Partner with Customer Success Managers to support customers post-implementation with technical and data questions and continuous improvement and refinement opportunities
• Perform analysis on customer data to ensure high quality data that maps to the Protenus data model
• Configure customer’s Protenus system to perform with the highest degree of accuracy
• Think about the customer and their experience, providing information and solutions that meet their needs, and sharing ideas for improvement
• Manage multiple projects concurrently, maintaining a high degree of service and responsiveness for all customers
• Build and maintain tooling that increases productivity and data quality
• Develop technical expertise, learning and adopting best practices from team members
• Openly receive coaching and mentorship from managers and senior staff members
• Bring ideas and fresh perspectives from educational and other relevant experiences

Benefits

• Yearly bonus
• Health insurance
• Dental and vision insurance
• Life and disability insurance
• 401(k) with company match
• Lifestyle spending account
• Cell phone & internet reimbursement
• Participation in the company’s equity program
• Unlimited PTO