Remote Solutions Engineering Manager

Summary

Join Lob as a Solutions Engineering Manager to drive customer satisfaction and revenue by advising customers on the value of Lob's technology, mastering all technical aspects of sales and post-sales relationships, and partnering with Sales and Account Management teams.

Requirements

• 5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title
• Experience leading technical teams on customer engagements and complex technical projects
• Familiarity with REST API development and service integrations
• Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment)
• Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON)
• Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred)
• Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java)
• Excellent communication skills with both customers and teammates
• Consistent track record of successfully overcoming technical and security challenges with customers

Responsibilities

• Lead complex, technical conversations with customers
• Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers
• Educate and support customers through the lifecycle of their partnership with Lob, provide thought partnership and guidance with best practices, and help remedy technical issues in a responsive and empathetic manner
• Coach, mentor, grow, and support your direct reports
• Be passionately focused on the continued success and customer experience of all internal and external stakeholders
• Reduce time to value and eliminate engineering friction for our customers
• Provide guidance and training to our Customer teams to enhance their product knowledge and ability to navigate technical customer engagements