Remote Solutions Engineering Manager
Lob
π΅ $147k-$172k
πRemote - United States
Please let Lob know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Lob as we build a suite of APIs for the enterprise and shape the future of our company. We are looking for a Solutions Engineering Manager to support and enable our rapidly growing Customer teams, and help drive customer satisfaction and revenue by advising customers on the value of Lobβs technology.
Requirements
- 5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title
- Experience leading technical teams on customer engagements and complex technical projects
- Familiarity with REST API development and service integrations
- Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment)
- Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON)
- Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred)
- Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java)
- Excellent communication skills with both customers and teammates
- Consistent track record of successfully overcoming technical and security challenges with customers
Responsibilities
- Lead complex, technical conversations with customers
- Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers
- Educate and support customers through the lifecycle of their partnership with Lob, provide thought partnership and guidance with best practices, and help remedy technical issues in a responsive and empathetic manner
- Coach, mentor, grow, and support your direct reports
- Be passionately focused on the continued success and customer experience of all internal and external stakeholders
- Reduce time to value and eliminate engineering friction for our customers
- Provide guidance and training to our Customer teams to enhance their product knowledge and ability to navigate technical customer engagements
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Please let Lob know you found this job on JobsCollider. Thanks! π