Remote Solutions Engineering Manager

Summary

Join Echodyne's fast-growing team as a Solutions Engineering Manager to lead a team of Solutions Engineers and oversee technical engagement with domestic US customer base.

Requirements

• Demonstrated ability to lead a team in managing customer relationships within complex, technical environments, fostering a proactive approach to problem-solving
• Proven track record of learning a technical product and conveying the value of that product to potential customers
• Personal integrity, trustworthiness, and respect while representing Echodyne, demonstrating the product, answering questions, and effectively communicating the product and company value propositions
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills
• Organized and detail-oriented with excellent follow-up and decision-making skills
• Solid technical foundation and good technical writing skills
• Enthusiastic with outstanding customer-communication skills, including the ability to convey high-level overviews and deeply detailed explanations

Responsibilities

• Lead a team of Solutions Engineers who are responsible for both pre and post-sales technical engagement with Echodyne’s domestic US customer base
• Oversee and support team members in showcasing Echodyne's products through on-site radar demonstrations at external events, conferences, partner, and customer sites, ensuring they effectively communicate the product’s value and capabilities
• Lead installation planning and integrations, execute deployment configuration and system tuning, and provide ongoing technical support and troubleshooting
• Act as a liaison between the Solutions Engineering team and other departments, such as product development and sales, to align efforts and refine product solutions based on customer feedback and field observations
• Coordinate the creation of training materials, user manuals, and application notes
• Perform and guide the team in conducting post-demonstration data analysis, using insights from field activities to improve future customer engagements
• Work closely with product management and engineering to integrate field feedback into product development efforts

Benefits

• Incentive stock options
• Excellent medical, dental and vision coverage benefits for employee and family members
• Unlimited vacation
• 12 paid sick days
• 9 paid holidays
• Company paid disability, life insurance, employee assistance program and travel insurance
• 401k Plan