Remote Strategic Account Manager

Summary

The job is for a Senior Account Manager at AssistRx who will work with Pharmaceutical manufacturing partners to ensure they get the maximum value from iAssist's features and services. The role involves forming strategic partnerships, presenting new ideas, researching solutions, and managing client relationships.

Requirements

• Bachelor's degree (B. A.) from four-year college or university or equivalent experience
• Minimum three years of experience working in a customer support and/or sales capacity role
• Experience working for or in Pharma
• Experience working with Pharmaceutical Brand Teams is essential
• Technical skills a must

Responsibilities

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience
• Establish and maintain a role as advisor to clients and colleagues
• Present new ideas and innovations to client to upsell and enhance their products and services
• Research high-level solutions for the client
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits
• Works with Client Services to solve complex support issues effectively
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust
• Determines most effective method of problem resolution by utilizing internal resources when necessary
• Primary point of contact for sales and service
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed
• Plan milestones and track progress
• Effectively keeps others adequately informed by presenting information to everyone involved

Preferred Qualifications

Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance