Strategic Account Manager

Summary

Join Grammarly's Education sales team as a Strategic Account Manager and contribute to the growth of our leading AI writing assistance platform. This hybrid role offers flexibility with remote work options and scheduled in-person collaboration. You will own a named account list, develop strategic account plans, and drive revenue growth by expanding relationships with education institutions. You will build strong relationships with senior executives and decision-makers, deeply understand customer needs, and consult on the value Grammarly provides. This highly visible role requires strong communication, collaboration, and data-driven decision-making skills. Grammarly offers a competitive compensation and benefits package, including excellent healthcare, paid time off, and professional development opportunities.

Requirements

• Has 8+ years of experience in a SaaS account management or sales role, preferably with education customers
• Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users
• Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion
• Searches for reasons and causes. Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities
• Has a proven track record of quota achievement and delivering very high value to their book of business
• Has a solid understanding of subscription business models, including freemium, free trial, account expansion, and upsells
• Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities
• Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them
• Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution
• Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Own a named account list and develop strategic account plans to expand existing business with education institutions
• Drive revenue growth through proactive outreach to new and existing contacts within our customer base
• Build relationships with and become a trusted advisor for senior executives and decision-makers across all departments within the company
• Gain a deep understanding of our customers’ businesses and challenges and consult on the value Grammarly provides
• Engage with customers online, at in-person meetings, and company events
• Work cross-functionally with supporting teams during the sales cycle (e.g., product, finance, legal, marketing) to move deals forward and ensure customer success
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all product areas
• Partner with leadership teams to uncover new product ideas and business opportunities

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities