Remote Support Agent

Summary

Join our team as a Customer Support Agent and help us improve customer service levels while working remotely in a strong team environment.

Requirements

• Hold a B1 English language proficiency and above
• Have comfortable working conditions for remote work (stable internet connection, absence of external noise in the room, and presence of a working computer)
• Be client-oriented, open-minded, willing to help, and resolve clients' problems
• Have high stress resistance

Responsibilities

• Handle incoming calls to the customer support service through Freshdesk
• Process requests through chats and emails
• Participate in developing scripts and proposing improvements to working processes
• Maintain a refund rate at an acceptable level
• Pass on bug reports after their independent detection or upon receiving a request from clients

Benefits

• Possibility of working remotely from anywhere in the world
• Working in a strong team, where you will undoubtedly gain new knowledge and skills
• Flexible work schedule 2/2 in evening-night shift, 15:00-03:00
• Continuous support from your Team Lead
• Prospect for growth to Shift Lead/QС Agent/Customer Support Team Lead