Remote Support and Implementation Engineer

Summary

Join our team as a Support & Implementation Engineer to provide high-level onsite and remote IT technical liaisons. The successful candidate will be responsible for the full life-cycle of incidents and problems, working closely with all teams in all levels of technical support and engineering.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field
• Fresh graduates / Up to 3 years experience in a familiar field
• Willing to travel abroad and work extra hours whenever needed
• Knowledge in database engines (Oracle and MS-SQL)
• Knowledge in operating systems (Linux and MS Windows)
• Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere)
• Knowledge in Directory Services (AD & LDAP)
• Excellent verbal, written, and interpersonal skills
• Excellent team player
• Excellent customer service skills
• Attention to detail skills
• Effective communication skills

Responsibilities

• Implement and install solutions on the customer's test and production environments
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
• Act positively and respond promptly to the customer’s requests/tickets
• Prepare, review and ensure accuracy of technical documentation
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
• Perform any other job-related duties incidental to the work

Preferred Qualifications

• Experience in one or more of the below is a plus : Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies
• Knowledge in PKI Infrastructure and Certificate Authorities
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)
• Knowledge in server and client operating systems (Linux Distros, Windows)
• Knowledge in web application servers (Jetty, Wildfly, JBoss)
• Knowledge in Object Storage management
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)
• Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes)
• DevOps Techniques and Skills including CI/CD