Remote Support and Implementation Engineer

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ProgressSoft Corporation

πŸ“Remote - Qatar

Job highlights

Summary

Join our team as a Support & Implementation Engineer to provide high-level onsite and remote IT technical liaison. The successful candidate will be responsible for implementing enterprise solutions and providing support services.

Requirements

  • Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field
  • At least 2 years experience in a similar field
  • Willing to travel and work extra hours when needed
  • Experience in database engines (Oracle, MS-SQL, and PostgreSQL)
  • Experience in operating systems (Linux and MS Windows)
  • Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
  • Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere)
  • Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
  • Knowledge in Directory Services (AD & LDAP)
  • Excellent personal skills
  • Professional effective communication, verbal and written
  • Customer oriented mentality
  • Details oriented and a team player
  • Initiative and self-managed
  • Time management and result oriented

Responsibilities

  • Implement and install solutions at customer's infrastructure platforms
  • Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers
  • Act positively and respond promptly to the customer’s requests/tickets
  • Prepare, review and ensure the accuracy of technical documentation
  • Conduct Preventive / Corrective Maintenance visits
  • Perform any other job-related duties related to work

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