Remote Support Specialist I

Summary

Join ModMed as a driven Software Support Specialist I to provide exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.

Requirements

• Bachelor Degree, preferred
• 1-2 years of related experience
• Manage/ field 25+ inbound calls per day
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
• Experience within a medical practice and/or EMR experience is preferred
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
• Knowledge of bug tracking software such as Zen and Jira
• Excellent interpersonal, verbal, and written communication skills
• Ability to effectively prioritize and manage time

Responsibilities

• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answering incoming inquiries
• Effectively applying problem-solving techniques
• Educating clients
• Following issues through to their successful resolution
• Provide consistent, professional, and high-quality client support to our client base
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help resolve issues
• Replicate and document issues for further escalation

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account, and Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning