Remote Support Technician
Henry Schein One
π΅ $45k-$50k
πRemote - Worldwide
Please let Henry Schein One know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Tech I and answer customer calls, resolve issues, and provide long-term resolutions related to supported software. Work closely with supervisor to develop customer service skills and learn effective troubleshooting techniques.
Requirements
- Typically, High School education, vocational training and/or on-the-job training
- Typically, three or more years of related experience
- Working knowledge of Microsoft Word and Excel as it relates to the supported software
- Excellent troubleshooting and problem-solving skills
- Basic knowledge of computer hardware, operating systems, database structure, and networks as it relates to the supported software
- Ability to prioritize tasks, handle stress, and adapt to change
Responsibilities
- Answer and process customer calls effectively and efficiently to optimize customer experience
- Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Provide timely resolution of customer issues
- Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
- Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
- Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- May assist with other Tech I assignments as required to ensure quality customer service is being provided
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
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