Remote Systems Engineer

Summary

The job is for an Infrastructure Support role at ConnectOS. The role involves providing technical infrastructure support, managing incidents and requests, maintaining documentation, acting as an escalation point, building and troubleshooting the infrastructure, and adhering to ITIL Framework processes.

Requirements

• Minimum 5 years’ experience in an Infrastructure Support role
• Microsoft 365, Microsoft Azure, Microsoft server operating system - 2012 or above
• Microsoft Active Directory (DNS, DHCP, Site &Services, GPO), Microsoft Exchange 2013 or above
• VMware vSphere 6.0 or above / Hyper V
• Background in IT, computer systems engineering, or systems engineering

Responsibilities

• Provide technical infrastructure support
• Manage and resolve client incidents and requests to meet required SLA’s working from a queue and assigned tickets
• Amend and maintain technical documentation and knowledge base for our customer environments
• Provide an escalation point for the level one support teams
• Help build out, maintain and troubleshoot our rapidly expanding infrastructure
• Adhere to Incident, Security, Problem and Change Management processes as per company’s customer standards (ITIL Framework)
• To provide after hours on-call assistance and/or escalation on a rotating basis
• Always comply with the company’s information security policies and procedures

Preferred Qualifications

• Backup Technologies, including Commvault, Veaam, Backup Exec, NAS experience
• Network fundamentals
• Anti-Virus Technologies, including Symantec, Trend and Sophos
• Citrix and RDS services
• Web & Email Proxy Services including zScaler, MimeCast

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities