Remote Technical Services Engineer

Summary

Join MongoDB as a Technical Services Engineer for Named Accounts and use your exceptional problem-solving skills to advise customers and solve their complex MongoDB problems.

Requirements

• 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud
• Experience building and maintaining complex, mission-critical production database systems
• Understanding and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work
• Stakeholder management- ability to communicate effectively and in a timely manner with various stakeholders on matters important to them internally and externally
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Be able to read code, and have basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork

Responsibilities

• Use exceptional problem solving and customer service skills, along with deep technical experience, to advise customers and solve their complex MongoDB problems
• Combine MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers
• Work alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues
• Answer questions on architecture, performance, recovery, security, and everything in between
• Be an expert resource on best practices for running MongoDB at scale, whatever that scale may be
• Advocate for customers' needs - interfacing with our product management and development teams on their behalf

Preferred Qualifications

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings