Remote Technical Solutions Engineer
EigenLabs
π΅ $150k-$220k
πRemote - United States
Please let EigenLabs know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Eigen Labs as the team's first Technical Support Engineer and play a critical role in supporting customer bases within the EigenLayer ecosystem. As a technical expert, you will provide rapid and effective solutions to dApp users, developers, and business partners.
Requirements
- Proven experience in a technical support or solutions engineering role
- In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc)
- Front end development (Javascript/Typescript)
- Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity
- Excellent problem-solving skills and the ability to triage and address support tickets efficiently
- Exceptional communication skills, with experience managing and engaging with online communities
Responsibilities
- Provide support to dApp users and other customer bases, assisting with technical diagnosis and problem solving while helping implement solutions
- Helping create, track and manage multiple ticket systems
- Managing and supporting users within Discord, Slack, and Telegram, and Intercom
- Proactively writing new documentation updates and user guides
- Quickly and confidently triage support tickets based on a scalable framework
- Answering general protocol questions
- Enhancing long-term support projects to ensure ecosystem growth
- Leading initiatives to improve the speed and quality of communications
Benefits
- Employer-covered Medical, Dental, and Vision plans
- 401k
- Unlimited Paid Time Off
- 12 weeks of fully paid maternity and paternity leave
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