Remote Technical Solutions Engineer

Summary

Join Eigen Labs as the team's first Technical Support Engineer and play a critical role in supporting customer bases within the EigenLayer ecosystem. As a technical expert, you will provide rapid and effective solutions to dApp users, developers, and business partners.

Requirements

• Proven experience in a technical support or solutions engineering role
• In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc)
• Front end development (Javascript/Typescript)
• Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity
• Excellent problem-solving skills and the ability to triage and address support tickets efficiently
• Exceptional communication skills, with experience managing and engaging with online communities

Responsibilities

• Provide support to dApp users and other customer bases, assisting with technical diagnosis and problem solving while helping implement solutions
• Helping create, track and manage multiple ticket systems
• Managing and supporting users within Discord, Slack, and Telegram, and Intercom
• Proactively writing new documentation updates and user guides
• Quickly and confidently triage support tickets based on a scalable framework
• Answering general protocol questions
• Enhancing long-term support projects to ensure ecosystem growth
• Leading initiatives to improve the speed and quality of communications

Benefits

• Employer-covered Medical, Dental, and Vision plans
• 401k
• Unlimited Paid Time Off
• 12 weeks of fully paid maternity and paternity leave