Remote Technical Solutions Engineer
Gorgias
πRemote - Argentina
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Job highlights
Summary
Join our Technical Solutions Engineering team as a Technical Solutions Engineer and collaborate with merchants, partners, and cross-department stakeholders to deliver tailored solutions, ensure smooth implementations, and support merchants throughout their journey. As a key player in enhancing customer satisfaction and driving successful outcomes for clients, you will interface with Sales, Implementation Managers, CSMs, Technology Partners, and Executive Leadership at Gorgias.
Responsibilities
- Serve as product/API expert for developer partners and merchants during the scoping and building phases of integrations
- Collaborate directly with partners and clients to provide detailed technical analysis and innovative solutions for API-related challenges
- Work closely with the sales engineering team post-demo to transform initial requirements and v1 solutions into fully launched, built-out integrations
- Act as the technical solutions expert for Advanced and Enterprise merchants, addressing complex needs that go beyond the capabilities of our native product or out-of-the-box integrations
- Develop custom integrations and solutions for top ARR merchants, ensuring smooth and successful launches of 3rd-party apps within the Gorgias ecosystem
- Maintain and unblock issues and bugs that arise impacting custom solutions built by the team
- Manage support tickets efficiently, ensuring timely follow-ups and appropriate escalation paths when necessary
- Empathize with users of all experience levels, quickly diagnosing their issues and providing actionable solutions
- Gather and document feedback from developer partners on areas for improvement, including our API, partner portal, and onboarding processes
- Share best practices and serve as the API subject matter expert for both internal and external stakeholders
- Create custom solution templates and guides to offer practical solutions for clients and partners
- Provide creative workaround suggestions when direct integrations are not feasible
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