Technical Solution Engineer

Summary

Join Hugging Face, a rapidly growing platform for AI builders, as our first Technical Solution Engineer. You will play a crucial role in supporting customers with integrations on the Hugging Face Hub, assisting internal teams, and maintaining up-to-date knowledge of Hub features. Key responsibilities include providing support through various channels, developing documentation, and supporting internal Hub usage. This role requires full-stack software development experience with specific technologies and strong communication skills. Hugging Face offers a supportive and inclusive work environment with benefits such as flexible working hours, remote options, health benefits, parental leave, paid time off, and company equity.

Requirements

• Have at least 2 years of full-stack software development experience with Javascript/Typescript/Node.js and Mongo.DB technologies
• Understand how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
• Are comfortable working with a great deal of autonomy and limited supervision
• Like interacting with new people, sometimes chatting live with many at the same time
• Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team
• Have direct experience talking about technical concepts, and would be comfortable explaining how the Hugging Face Hub works to both technical and non-technical audiences
• Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
• Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues

Responsibilities

• Support customers through a variety of support channels, including email, ticketing software, internal issue trackers, community platforms (like Github, StackOverflow), and real-time chat software (like Slack and Discord), so that they can work with the Hub and integrate it into their workflows and internal codebase as seamlessly as possible
• Maintain an up-to-date knowledge of all the features of the Hugging Face Hub, as well as the ability to directly dive into the codebase if needed to assist customers and reply to their questions
• Develop and maintain internal and external documentation, examples, … that demonstrate usage patterns of the Hugging Face Hub
• Support the internal use of the Hub at Hugging Face
• Assist non-technical members of the HF support team in handling advanced support requests that can’t be solved with off-the-self admin tools

Benefits

• Flexible working hours and remote options
• Health, dental, and vision benefits for employees and their dependents
• Flexible parental leave and paid time off
• Reimbursement for relevant conferences, training, and education
• Company equity as part of their compensation package