Remote Telecommunications Project Manager, Service Delivery

Summary

Join our team in Bulgaria as a Telecommunications Project Manager Service Delivery and lead the successful delivery of high-quality services to customers. This role involves overseeing service implementation, resolving issues, and maintaining effective communication throughout the project lifecycle.

Requirements

• Proficiency in project management principles, software development life cycle, data center management, and accounts receivable/accounts payable
• 3 years of experience interfacing with customers/clients and circuit delivery process

Responsibilities

• Consistently meet or exceed customers’ expectations by ensuring service delivery aligns with agreed-upon service levels
• Lead internal teams and task forces to achieve project goals
• Regularly schedule status meetings with internal and external vendors, stakeholders, and customers
• Resolve and/or escalate issues promptly to prevent project delays or scope impacts
• Ensure all necessary equipment, construction, permits, vendors, and customer readiness are in place for successful service implementation
• Develop detailed status reports for management, including internal metrics and results
• Oversee operational management and reporting for a portfolio of services, ensuring compliance with service level commitments
• Handle major service incidents, acting as a senior escalation point