Remote Service Delivery Manager

Summary

Join us and gain incitement and support in acquiring skills and certificates, fringe benefits, flexible home office opportunity, and contribute to our goals by supervising contract fulfilment, buying services at optimum price and quality, managing tenders, observing budgets, reducing costs, and more.

Requirements

• At least 3 years of professional experience in the IT industry with an experience in Service management
• Applied knowledge of ITIL and process management
• Outstanding communication skills, a strong B2/C1 level in English , B2 knowledge in German is an advantage
• Track record of presentation and moderation skills as well as persuasiveness towards management level
• Superior organizational skills and the ability to manage multiple projects with shifting deadlines
• High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface)
• Previous experience working with contract regulations, managing confidential information

Responsibilities

• Supervises contract fulfilment and ensures its optimization for both the client and the Company throughout the contract period
• Buys services for the client at optimum price and quality. Manages tenders for selecting suppliers, and contracts with the selected ones
• Is responsible for observing the budgets and reducing costs
• Regular communication with all stakeholders and responsibility for customer contract fulfillment
• Control planning process & forecast process
• Claim management
• Management of customer/partner complaints, especially in strategic and complex projects
• Process coordination and implementation
• Management reporting and governance tasks
• Participation in larger projects, individually managing smaller scale projects
• Recommendation of optimization potentials
• Implementation of quality assurance

Benefits

• Fringe benefits: yearly bonus, project bonuses, cafeteria, All You Can Move card, private health insurance package
• Flexible home office opportunity