Remote TELECOM PROJECT MANAGER

Summary

Join our team as a Telecom Project Coordinator and take on the challenge of managing multiple client orders, ensuring timely project completion, and delivering exceptional customer satisfaction.

Requirements

• Telecommunication background a must
• Accountable for their client's overall customer satisfaction
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings

Responsibilities

• Act as single point of contact and management for multiple client orders
• On-going client interaction, timeline and critical task management
• Coordination across multiple groups and resources
• Resolving order related issues

Benefits

• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan