Remote Training Specialist

Summary

Join our Retail team as a Training Specialist, responsible for updating, creating, and facilitating training for Showroom associates, including onboarding and upleveling virtually and in person.

Requirements

• 3+ years work experience in retail training and development or similar role
• Bachelor’s degree in a related field a plus
• Occasional weekends as necessary for onboarding training schedule
• Ability to travel (estimated 25%) to conduct onsite training for all new showroom openings
• Excellent communication and leadership skills
• Self-starter with strong initiative, energy and accountability with the ability to work autonomously and in a team environment
• Strong Project Management skills with a demonstrated ability to lead projects from inception through completion while bringing stakeholders along
• A natural at building and cultivating relationships with key stakeholders
• Ability to think strategically and work tactically
• Proficiency in using training software and tools (e.g., LMS, e-learning platforms)

Responsibilities

• Develop training programs that teach employees about current or upcoming products, sales techniques, and customer service
• Recreate stimulating in-store scenarios in a controlled environment to teach employees on how to best handle on-the-job situations
• Assist in the production of creative and engaging training videos and eLearning’s that inspire our retail teams across all learning types
• Provide ongoing coaching and support to employees in partnership with their store leadership
• Support the Customer Experience team with insights and trends driving customer feedback and apply it to opportunities for learning in Retail
• Champion the business case for learning and talent investment, and continually ensure the learning strategy and infrastructure is flexible to the evolving organization environment
• Facilitate implementation of appropriate change management initiatives associated with organizational transition activities
• Identify skill gaps and propose learning and development programs and objectives in partnership with key stakeholders
• Plan, organize, and facilitate region training and development programs
• Facilitate on-off learning events and workshops
• Use a variety of methods such as manuals, learning modules and live facilitation to teach retail staff onsite or virtually
• Assess effectiveness and retention of training by conducting pre or post-training program evaluations
• Evaluate team trainer effectiveness and support their development
• Maintain an ongoing understanding of the latest training and industry trends and development best practices
• Innovate and support the development and review of new curriculum content, seeking ways to continue to elevate the training experience
• Create a learning culture that engages and motivates store teams to do their best work

Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• Equity in the company with employee stock options
• Flexible time off - take time as you need it for self-care and recovery
• 14 paid holidays + annual winter break
• Monthly cell phone reimbursement
• Monthly wellness stipend
• WFH stipend
• 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents