Training Specialist

Summary

Join Recovery Partners as a fully remote Training Specialist to provide comprehensive initial and ongoing training for Collection Specialists. The ideal candidate will be a confident public speaker and dedicated educator, well-versed in the latest tools and resources to enhance employee training and performance.

Requirements

• Must be open and willing to learn the business of insurance subrogation through an immersion period of working as a Collections Specialist
• Ensure all new hires are thoroughly introduced to company policies, procedures, culture, and role-specific responsibilities through engaging and well-structured training sessions
• Create and maintain a diverse range of training materials, including manuals, guides, e-learning modules, and videos
• Develop, manage, and deliver a comprehensive onboarding and training program for all new Collections Specialists
• Ability to train both in a group setting and one-on-one basis, encompassing a variety of personality types
• Assess the effectiveness of training program through account and call compliance audits and continuously improve content, delivery methods, and training strategies to enhance the quality metrics of agents
• Collaborate with operational leaders s to stay updated on new procedures, work treatment guidelines, and best practices, ensuring training content is current and relevant
• Act as a well-rounded trainer and expert facilitator, skilled in content creation, design, and delivery, capable of adapting training strategies for remote employees
• Positive, engaging attitude with excellent communication skills
• Strong Office 365 skills (Outlook, PowerPoint, Word)

Responsibilities

• Conduct all new hire training
• Assess our training needs, practices, and available materials with the intent to continually elevate and improve the training program
• Refine training materials, tutorials, instructions, and online resources such as modules and guides
• Design, develop, and implement engaging training programs for all new Collections Specialists
• Maintain up-to-date training content
• Track progress to ensure all new hires are fully equipped to succeed in their roles

Benefits

• Competitive salary, based on experience
• Generous Paid Time Off policy - 18 days per year
• Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice
• Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy
• 401(k) with Company Matching