Travel Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as a Travel Specialist for China Tours! Inspire customers to experience authentic China by creating and selling high-quality group trips to French-speaking clients. Manage trip preparation, follow-up, and provide excellent customer service. You will negotiate services and prices with local providers, work on website content in French, and coordinate reservations. Develop new travel products and contribute to a growing international team. This role offers opportunities for professional growth and a unique work environment.

Requirements

• You are passionate about being in contact with our clients (both by phone and via email)
• Great communication skills, both on a verbal and written level, in English, French (native level) & Chinese (a big plus)
• You are passionate about China and have travel experience in the country
• You have a good understanding on how to sell a travel product
• It's fun to be around you, and your future colleagues enjoy working with you
• And last but not least: you bring a positive attitude and remain calm under stress

Responsibilities

• Offer advice to our customers before and after the trip (by phone and e-mail)
• Provide a unique sales experience by phone and email that will help us to reach your goals
• Get the best deal for China Tours and our clients, negotiating the services and prices with the local service providers
• Be responsible for the presentation of our travel products (mainly on our website)
• Work on the content in French for the website, creating new material on a regular basis, or translating existing texts from English
• Coordinate the reservations with our flight department and local service providers, and you ensure the extraordinary quality of the trips we offer
• Develop new products for China Tours, where you get to design a trip from scratch

Preferred Qualifications

• Basic knowledge of Chinese is a big plus
• Experience in tourism industry and especially tour-operator
• Sales and customer service experience
• Software skills

Benefits

• Participation in the overall profit of all of our brands, such as all of our employees
• Development of your ideas with lots of freedom while giving you the support you deserve, you deserve trust and not bureaucracy
• Possibility to learn & grow with us – we believe in constant development
• No boredom: exciting challenges, each day will be different
• Open & transparent company culture with weekly talks with the CEO and access to all the data you need
• Option to work from our fun, central office in hip Berlin Kreuzkölln or a different location in Europe (full remote possible)
• Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia)
• Yearly 2-week-offsite , if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica)
• Motivated and professional co-workers from all around the world, who want to grow just like you
• We take the Ventura core values seriously, for example each quarter we have a Fun Day, A Fair Day and a Focus day