Travel Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as a Travel Specialist! Inspire customers to travel to Central America with Puraventura by creating and selling high-quality group trips to French-speaking clients. Manage trip preparation and follow-up, providing excellent customer service. You'll be responsible for destinations like Cuba, Costa Rica, Mexico, and Guatemala. Work from our Berlin headquarters with yearly trips to Central America or remotely. We are currently fully staffed but accept applications for future opportunities.

Requirements

• 2+ years experience in Sales and Customers service
• Passion for Central America because you lived or travelled there
• Passion for having contact with customers & our local partners
• Your mother tongue is French and you have excellent written expression
• Fluent oral and written knowledge of English
• Challenge seeker
• You bring a positive attitude and remain calm under stress

Responsibilities

• Help our clients to choose the Puraventura-trip they'll love!
• Research the best product and experiences in Central America
• Develop our products and push the sales for your destinations
• Be responsible for the presentation of our travel products (mainly on our website)
• Analyze the market to improve our products and sales strategy
• Get the best deal for Puraventura and our clients, negotiating the services and prices with the local service providers
• Guide our travelers before and after the trip (by phone and e-mail)
• Coordinate reservations with our flight department and local service providers

Preferred Qualifications

• Good knowledge of Spanish for partner communication is a big plus
• Experience in tourism industry and especially tour-operator
• Software skills are a plus

Benefits

• Being based at our headquarters in Berlin (or remote), with yearly trips to Central America (up to 3 months)
• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Remote office friendly
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite , if we achieve our goals
• Participation in the overall company's profits