Travel Specialist

Summary

Join us at Ventura TRAVEL as a highly-motivated Travel Specialist for Japaventura. You will plan, design and sell life-changing trips to Japan, deliver great customer service, develop new products, and help clients make informed buying choices.

Requirements

• You are passionate about being in contact with our clients (both by phone or via email)
• You have a good understanding on how to sell a travel product
• You are a collaborator and know how to deal with internal stakeholders
• You are passionate about Japan and have travel experience there
• Great communication skills, both on a verbal and written level, in English, French (native level) & Japanese (a big plus)
• Openness for feedback, eagerness to learn, improve and grow
• You bring a positive attitude, and you remain calm under stress

Responsibilities

• Offer advice to our customers before, while and after the trip (by phone and e-mail)
• Be the responsible for the presentation of our travel products (mainly on our website)
• Work on the content in French for the website: you create new material on a regular basis, or you translate existing texts from English
• Coordinate the trip of our guests with internal and external service providers (e.g. flights department, local providers, guides and other) ensuring the extraordinary quality of the trips we offer
• Develop new products for Japaventura, where you get to design a trip from scratch
• Analyze our competitors to develop the best possible products
• Negotiate the services and prices with the local service providers, getting the best deals for Japaventura and our clients

Benefits

• Participation at the overall profit of all of our brands, such as all of our employees
• Possibility to learn & grow with us – we believe in constant development
• No boredom: exciting challenges, each day will be different
• Open & transparent company culture with weekly talks with the CEO and access to all the data you need
• Option to work from our fun, central office in hip Berlin Kreuzberg or a different location
• Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia)
• Yearly 2-week-offsite , if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica)
• Motivated and professional co-workers from all around the world, who want to grow just like you
• Possibility to benefit from great travel trade discounts i.e. from Airline partners or Deutsche Bahn