Travel Specialist

Ventura TRAVEL
Summary
Join Ventura TRAVEL, a group of specialized travel brands, as a Travel Specialist and inspire customers to explore South America. As an expert passionate about South America, you will design and sell high-quality group trips to French-speaking clients, manage trip preparation, and provide excellent customer service. You will report to the Brand Director and work in a growing international team. The job offers remote or in-office options in Berlin. Daily tasks include designing amazing trips, negotiating with service providers, providing unique sales experiences, coordinating reservations, and ensuring world-class customer service. Ventura offers a creative work environment, team events, opportunities to work in other offices globally, and professional development.
Requirements
- Your mother tongue is French and you have excellent written expression
- Great passion for at least 2 countries in South America, extensive travel experience in these countries
- 2+ years experience in Sales and Customers service
- Fluent oral and written knowledge of English
- Identify opportunities to apply AI and take initiative to implement solutions
- It's fun to be around you, and your future colleagues enjoy working with you
- And last but not least: you bring a positive attitude and remain calm under stress
Responsibilities
- Design of amazing trips that will delight your customers
- Get the best deal for Viventura and our clients, negotiating the services and prices with the local service providers
- Provide a unique sales experience by phone and email that will help us to reach your goals
- Coordinate reservations with our flight department and local service providers
- Put the traveler into the focus and delight them with a world-class customer service that actually address customer needs
Preferred Qualifications
- Good knowledge of Spanish for partner communication is a big plus
- Experience in tourism industry and especially tour-operator
- Experience in negotiation
- Software skills
Benefits
- Freedom to be creative in achieving results
- International & friendly working environment
- Quarterly Social Days and Team Events
- Work out of other offices in the Ventura network around the world
- Opportunity to constantly learn and grow
- We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
- Yearly 2-week-offsite , if we achieve our goals
- Participation in the overall company's profits
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