Travel Operations Specialist

Summary

Join DRW's global Travel Team as a Travel Operations Specialist! This role involves coordinating corporate housing globally, managing vendors, ensuring compliance, and providing excellent customer service. You will act as a point of escalation for inquiries, foster relationships with internal teams, and liaise with the travel management company. Responsibilities include managing analytics for virtual travel payments, supporting travel contract execution, providing training, and supporting travel-related communications. The ideal candidate will work 3 days a week in the office (various locations) or remotely.

Requirements

• Vendor Management experience
• Experience in corporate housing booking and management
• Familiar with corporate travel online booking tools
• Comfortable working in a fast-paced environment
• Self-motivated and takes initiative
• Experience in corporate travel services or travel operations

Responsibilities

• Coordinate, book, and reconcile expenses for corporate housing globally
• Manage corporate housing vendors, ensuring they meet their SLAs and provide the best possible arrangements/support for employees
• Partner with HR and tax departments to ensure proper documentation and compliance for corporate housing program
• Act as point of escalation for daily inquiries and questions, interface with travelers to provide prompt and accurate support, ensuring excellent customer service through communication and problem solving
• Foster relationships with key internal teams and stakeholders who may need support within the travel category
• Liaison with DRW's travel management company (TMC) for issue resolution
• Manage, maintain, and support analytics for virtual travel payments (Extend)
• Support travel contract execution, renewal, and vendor management
• Provide ongoing training and education to employee traveler and travel arranger population
• Support travel related communications including internal travel SharePoint site and slack channel
• Execute and support ongoing travel optimization efforts including implementations, ad hoc projects, etc
• Meeting & event related support including room blocks, group air, on-site support, etc

Benefits

• Group medical, pharmacy, dental and vision insurance
• 401k (with discretionary employer match)
• Short and long-term disability
• Life and AD&D insurance
• Health savings accounts
• Flexible spending accounts
• Annual discretionary bonus