User Experience Designer II

Summary

Join Rackspace Technology as a User Experience (UX) Designer and Advocate to create great experiences across our retail websites, .com interactions, and user processes. This role requires exceptional leadership, relationship, and consensus-building skills, with a proven ability to think strategically in a highly dynamic environment.

Requirements

• 2 - 4 years of experience in the field of role required
• Basic knowledge of key products, channels, and platforms, with UX experience in at least two areas such as desktop web, mobile web, and mobile native design
• AI/Machine Learning is a plus
• Cloud Computing is a plus
• Cybersecurity is a plus
• DevOps Coding Skills is a plus
• Network/Systems Skills is a plus

Responsibilities

• Designs the customer-centric vision, strategy, and execution of the user experience design for .com
• Works closely with product line designers, support, segment marketing, brand, product marketing and strategy to align the user experience with target audience needs, brand positioning, and revenue objectives
• Defines and manages the user research plan and incorporate findings into the design process
• Optimizes the website by closely analyzing user engagement performance metrics and testing alternate design solutions, ensuring usability considerations are part of all website decisions
• Contributes to thought leadership for information architecture, interaction design, visual design, user experience best practices, user research, and online user behavior
• Fosters a creative, positive, efficient, and collaborative team working environment
• Collaborates with a group of talented UX designers, visual designers, and user researchers
• Works with Product and R&D teams to translate business, marketing, and technical goals into the best solutions for our business using online data, usability findings and market research
• Drives the design process from conceptualization through detailed user interface and functionality design, usability review, and implementation
• Designs concept sketches, wireframes, and prototypes to effectively conceptualize and communicate design strategies and interaction behaviors
• Plans/executes usability tests, document findings, and delivers research-backed concepts to R&D teams for development
• Works with development teams to make sure that the workflow reflects our customer's needs and ensures consistency among projects
• Develops expert-level knowledge of competitive and complementary products and bring new ideas to the team
• Defines innovative user interfaces and interaction styles which result in improved user experience
• Participates in all phases of the product development life cycle
• Evangelizes improved design for a superior user experience throughout the organization
• Participates in the development of marketing and recruiting campaigns, as well as internal collateral to support our cultural initiatives

Benefits

Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla