Remote Vendor Escalation Specialist I

Summary

Join a fast-growing, dynamic startup organization where you can make a meaningful impact on the business. At Pax8, we're passionate about cultivating an inclusive environment and embracing hybrid- and remote-work whenever possible.

Requirements

• At least two (2) years of previous work experience
• Entry-level experience with the Microsoft Office 365 platform
• Entry-level experience diagnosing problems with software and cloud products
• Strong communication skills around customer service with the ability to defuse situations where partners and/or customers may be frustrated
• Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
• Proficient at managing email and team communication through Microsoft Outlook and Teams
• Ability to multi-task and adapt to changes quickly
• Excellent typing skills to ensure quick and accurate entry of service request details
• Ability to be self-motivated with the ability to work in a fast-moving environment and work well in a collaborative team environment
• HS Diploma/GED or equivalent work experience

Responsibilities

• Troubleshoot vendor-defined issues
• Partner with our Technical Support team for vendor escalations and training sessions
• Escalate cases to vendors and assist our partners through the case lifecycle
• Collaborate with vendors and their contacts to drive continuous communications around updates and information that may affect the team
• Serve as the liaison between Microsoft engineers and our partners by regularly participating in screen shares and/or phone calls to troubleshoot issues
• Actively engage with Microsoft to ensure partner-escalated tickets are resolved
• Prioritize and organize tasks effectively in a fast-paced environment
• Develop and maintain knowledge around products specific to their team

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups