Wellness Coordinator

closed
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FreedomCare

πŸ’΅ $37k-$47k
πŸ“Remote - United States

Summary

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team. This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you.

Requirements

  • 1+ years of relevant experience in a similar position
  • Experience in high-volume inbound and outbound call environment
  • Proven track record of strong customer focus and adaptability in a high call volume environment
  • Effective written and verbal communication skills with the ability to engage with diverse audiences
  • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
  • Ability to multitask, set priorities, and manage time effectively
  • Technical proficiency with the ability to navigate through multiple systems ; while maintaining a ttention to detail and data accuracy

Responsibilities

  • Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
  • Providing accrual status and processing sick time through Empeon and Medflyt, as needed
  • Updating Caregiver information, as needed, to ensure the delivery of care packages
  • Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
  • Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
  • Work in FlexFacts portal to assist with reimbursements and allocating funds Commuter Benefit forms
  • Reimbursements for Childcare
  • Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
  • Answering calls that come in on the shared line and must ensure we provided first contact resolution

Benefits

  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
This job is filled or no longer available