Summary
Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team. This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you.
Requirements
- 1+ years of relevant experience in a similar position
- Experience in high-volume inbound and outbound call environment
- Proven track record of strong customer focus and adaptability in a high call volume environment
- Effective written and verbal communication skills with the ability to engage with diverse audiences
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Ability to multitask, set priorities, and manage time effectively
- Technical proficiency with the ability to navigate through multiple systems ; while maintaining a ttention to detail and data accuracy
Responsibilities
- Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
- Providing accrual status and processing sick time through Empeon and Medflyt, as needed
- Updating Caregiver information, as needed, to ensure the delivery of care packages
- Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
- Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
- Work in FlexFacts portal to assist with reimbursements and allocating funds Commuter Benefit forms
- Reimbursements for Childcare
- Completed email cases assigned to you in Salesforce data base within 24 β 48 hours
- Answering calls that come in on the shared line and must ensure we provided first contact resolution
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs