Remote Wellness Coordinator

Summary

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team. This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you.

Requirements

• 1+ years of relevant experience in a similar position
• Experience in high-volume inbound and outbound call environment
• Proven track record of strong customer focus and adaptability in a high call volume environment
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to multitask, set priorities, and manage time effectively
• Technical proficiency with the ability to navigate through multiple systems ; while maintaining a ttention to detail and data accuracy

Responsibilities

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Updating Caregiver information, as needed, to ensure the delivery of care packages
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds Commuter Benefit forms
• Reimbursements for Childcare
• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs