Renewal Specialist

Summary

Join Everbridge, a global provider of SaaS-based critical communications and enterprise safety solutions, as a Renewal Specialist based remotely in Hungary. This role focuses on driving customer retention and growth by managing the end-to-end renewal process, ensuring seamless customer experiences and timely renewals. You will collaborate with various teams, engage directly with customers, and analyze data to improve performance. The position requires strong communication, organizational, and sales skills, along with experience in a related field. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare, life insurance, and a cafeteria plan.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience
• Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area
• Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions
• Ability to collaborate with multiple stakeholders
• Good attention to detail with proven organizational and administrative skills
• Good understanding of the sales process and timing, with the ability to close renewal sales over the phone
• Proficient in the latest versions of Microsoft Office products
• Excellent verbal and written communication skills

Responsibilities

• Own the end-to-end renewal process – from quoting to delivery – ensuring timely and seamless renewals
• Collaborate cross-functionally with Account Management, Marketing, Finance, Legal, and Customer Success to support health checks, campaigns, and strategic account planning
• Engage directly with customers to support renewals, address inquiries, and maintain strong relationships
• Support account growth by assisting with more complex quotes and account review preparation
• Track and analyze data in Salesforce and Gainsight to measure renewal performance and identify improvement opportunities
• Contribute to continuous process improvement to streamline workflows and enhance customer experiences

Preferred Qualifications

• Proven track record of increasing revenues within existing accounts is a plus
• Experience with Salesforce.com is a plus

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria plan