Renewals Specialist

Summary

Join CoderPad's Customer Success team as a Renewals Specialist for an 8-month fixed-term contract! Based remotely in Ireland, you will manage the end-to-end renewal process for low-touch/tech-touch customers, ensuring continued value and identifying upsell opportunities. This role is crucial for retention and growth, requiring collaboration with various teams. You will forecast renewals, mitigate risks, and optimize processes while building strong customer relationships. The ideal candidate possesses 2-3 years of experience in a similar role, thrives in fast-paced environments, and excels at negotiation. CoderPad offers a strong company culture, meaningful work, and a remote-friendly environment.

Requirements

• 2-3 years experience in a similar role or customer facing role
• Experience in start-up, high-growth tech companies or fast-pace environment
• Comfortable negotiating with customers
• Experience with salesforce and spreadsheets
• Good communication skills
• Attention to detail
• Ability to work with a high volume, transactional business

Responsibilities

• Manage and drive the entire renewal process for assigned accounts, ensuring timely renewals with minimal churn
• Partner with Customer Success Managers (CSMs) to stay informed about account health, usage trends, and customer goals
• Maintain accurate renewal forecasts and pipeline visibility, providing regular updates to leadership
• Collaborate with the Sales and Customer Success teams to identify opportunities to expand product usage or introduce additional services
• Proactively identify at-risk accounts and work with internal teams to develop and execute action plans
• Continuously refine and improve the renewals process, ensuring efficiency and a customer-centric approach
• Leverage usage data and customer feedback to inform renewal strategies and provide insights to internal stakeholders
• Develop trusted relationships with key decision-makers and stakeholders within customer organizations

Preferred Qualifications

Business proficiency in French preferred but not required (fluency not required)

Benefits

• Strong company culture and values
• Meaningful work with high impact for a well-loved product
• Remote-friendly environment
• Diversity and social good initiatives
• ���50,000 - €70,000 a year