Renewal Operations Specialist

Summary

Join Contentsquare as a Renewals Operations Specialist and oversee the contract renewal process within a designated territory. Ensure timely and accurate contract renewals, aligning with company policies and customer expectations. Collaborate with various internal teams to identify opportunities and mitigate risks. Your daily tasks will involve managing the end-to-end renewal process, identifying risks, seeking upsell and expansion opportunities, collaborating with internal teams, maintaining accurate records, optimizing processes, and engaging with clients. This role requires strong analytical and problem-solving skills, expertise in CRM and renewals management tools, and exceptional communication skills. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and employee resource groups.

Requirements

• Solid experience in renewals management, customer success, or account management within a SaaS B2B environment
• Strong analytical and problem-solving skills with a history of data-driven decision-making
• Expertise in CRM platforms (e.g., Salesforce) and renewals management tools
• Exceptional communication, negotiation, and interpersonal skills
• Deep understanding of subscription-based business models and recurring revenue operations
• Advanced Fluency in English and French

Responsibilities

• Oversee the end-to-end contract renewal process, ensuring all contracts are reviewed, negotiated, and executed in a timely manner. This includes tracking contract expirations and proactively engaging with customers well in advance of renewal dates
• Identify potential risks to renewal and escalate to leadership to ensure a high renewal rate and minimal churn
• Identify opportunities to expand account value by positioning additional products or services during the renewal process
• Work closely with Sales, Customer Success, Finance, and Legal teams to streamline the renewal process, ensure compliance with company policies and strategies, address customer inquiries, and drive successful outcomes
• Maintain accurate records in dedicated tools and provide regular updates on renewal status, forecasts, and key metrics
• Continuously evaluate and improve renewal processes, identifying areas for automation and efficiency gains. Develop and implement best practices for renewals operations to ensure consistency and scalability
• Maintain regular communication with clients to ensure they are updated during the renewal process and address any concerns that may impact renewal

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country