Renewal Specialist

Summary

Join Global Healthcare Exchange (GHX) as a Contractor - Renewal Specialist and play a key role in renewing inventory services for existing clients. You will manage contracting aspects of projects, serve as the primary customer contact, and collaborate with internal teams to maintain high customer retention and increase year-over-year revenue. This contract position is expected to last 8 weeks. The role involves achieving key performance indicators (KPIs) related to account retention and growth, maintaining internal systems, and ensuring a positive customer experience. You will also nurture current accounts, identify expansion opportunities, and proactively plan renewal calendars. Success in this role requires strong communication, collaboration, and analytical skills.

Requirements

Bachelor’s degree in project management, Business, Healthcare, Supply Chain, or relevant work experience in healthcare sales and service

Responsibilities

• Responsible for Client Retention, specifically renewal of the prior year’s inventory accounts as well as expansion efforts in coordination with Sales Team
• Achieve KPIs surrounding account retention (renewal rate), on-time rate of renewals, YOY growth of renewals
• Accurately maintain key internal systems such as SFDC, Renewal Schedule, team One-Drive documents, etc
• Responsible for customer experience in collaboration with Customer Success Advisor, New Sales Team, GHX AR, etc
• Nurture current account base and engage in continuous discovery to qualify expansion opportunities
• Proactively plan renewals calendar to ensure all clients are notified of renewal minimum of 90 days prior to renewal
• Collaborates internally with Inventory Service Field Operations, Project Coordinators, Marketing, and other internal GHX departments to drive overall customer value and satisfaction
• Demonstrate mastery of services with ability to articulate value proposition to clients and prospective clients

Preferred Qualifications

• 2+ years prior account management and B2B sales experience preferred
• Prior healthcare experience is preferred
• Thorough knowledge of Microsoft Office, particularly Excel
• Experience in Salesforce or other CRM preferred
• Strong analytical and problem-solving skills
• Clear and effective verbal and written communication skills with internal and external clients
• Ability to manage large, strategic accounts
• Excellent interpersonal skills with demonstrated success in building and sustaining customer relationships
• Ability to collaborate with management and other internal GHX resources to effectively close the sale
• Effective time management skills and ability to meet deadlines
• Understands a wide range of customer stakeholders
• Results driven to achieve/exceed annual assigned renewal quotas