Renewal Specialist

Summary

Join KnowBe4 as a Mid Market and Enterprise Renewal Specialist and contribute to the success of the world's largest security awareness training and simulated phishing platform. You will be responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and closing opportunities. This role requires managing opportunities, strategizing renewals and upsells, negotiating with customers, and facilitating legal documentation revisions. You will also need to employ pricing strategies, manage your opportunity pipeline, meet bookings targets, and maintain CRM administration. KnowBe4 offers a fantastic benefits package including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more.

Requirements

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment
• Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Preferred Qualifications

Experience with Salesforce or other CRM

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code