Renewal Specialist

Summary

Join Saviynt, a global leader in identity governance and administration, as a Renewals Analyst. This pivotal role focuses on retaining key accounts, protecting Annual Recurring Revenue (ARR), and driving operational excellence in renewals management. You will manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals and collaborating with various teams. The position requires strong communication, negotiation, and organizational skills, along with experience in SaaS renewals or related fields. Saviynt offers competitive compensation, equity, and benefits, plus a collaborative and growth-oriented work environment.

Requirements

• 2–3 years of experience in SaaS renewals, sales operations, customer success, or a account management
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.)
• Excellent communication and negotiation skills, with the ability to influence customer decision-making
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar
• Collaborative mindset with a customer-first attitude
• Bachelor’s degree in Business, Finance, or a work experience
• Experience working in cybersecurity, identity management, or enterprise software environments
• Familiarity with global regions (EMEA, APAC, LATAM) and renewal practices across those markets

Responsibilities

• Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals
• Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers
• Proactively engage with customers 90–120 days prior to subscription expiration to review renewal options and secure commitments
• Identify upsell, cross-sell, and co-terming opportunities during the renewal process
• Ensure compliance with pricing guidelines, contractual obligations, and approval policies
• Forecast renewal bookings and maintain accurate renewal data in Salesforce
• Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals
• Monitor at-risk accounts, flag churn risks early, and support customer retention strategies
• Maintain detailed records and documentation for audits and compliance
• Support continuous process improvements and system enhancements related to the renewals lifecycle

Preferred Qualifications

Bilingual (English/Spanish or other languages) is a plus

Benefits

• Competitive compensation, equity, and benefits
• Work with cutting-edge technology in the identity governance space
• Be part of a fast-growing, innovative company with global reach
• Enjoy a collaborative culture focused on growth, integrity, and customer success
• Work with a fast-growing global leader in identity governance and administration
• Be a part of a high-impact team that directly contributes to revenue retention and business success
• Opportunity to drive process improvements and shape the renewals strategy
• Collaborative, innovative, and growth-oriented work environment