Renewal Specialist

Summary

Join Sonatype, a leading software supply chain management company, as a Renewal Specialist. This crucial role focuses on ensuring timely renewal of software subscriptions and expanding existing customer accounts. You will collaborate with Sales, Customer Success, and Accounting teams to achieve this. Responsibilities include reviewing customer information, proactively identifying renewals, educating customers on subscription options, and preparing renewal documents. Success in this position requires experience in a high-volume environment, strong communication skills, attention to detail, and familiarity with CRM systems. Sonatype offers a supportive and inclusive work environment with various benefits.

Requirements

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time
• Experience with Salesforce.com or other CRM systems
• Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
• Interest in learning about modern software development and associated technologies

Responsibilities

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals
• Educate customers on relevant subscription options based on their current and future product and service goals
• Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

Preferred Qualifications

Strong preference for candidates located in EST or CST

Benefits

• Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)
• Flexible working practices