Renewals Specialist

Summary

Join Granicus as a Renewals Specialist, an entry-level administrative role where you'll manage and close existing client accounts. You will prepare renewal quotes, manage agreements, and ensure timely renewals. Collaboration with various teams (Finance, Sales, Legal) is crucial. The role involves reviewing contracts, identifying upsell opportunities, and handling customer requests. Granicus is a remote-first company, offering flexibility in work location. Fluency in Spanish and English is required.

Requirements

• Early in career
• Must be fluent in Spanish and English
• Attention to detail required
• Exceptional written and verbal communication skills
• Comfortable interacting with all levels of a professional organization
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
• Must thrive in an environment of measurable performance management
• Strong ability to navigate multiple software platforms
• Strong time management and organizational skills
• Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment

Responsibilities

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system
• Review and complete action items on the Salesforce dashboard in a timely manner
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary
• Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals
• Validate client entitlements and other contract attributes
• Ensure accurate post-signature processing of orders as they are received
• Additional renewals projects as assigned
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance

Benefits

• Granicus is a remote first company
• While we have virtual teams, you have the option for in office work should you be located near one of our hubs