Renewals Specialist

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Granicus

πŸ“Remote - Costa Rica

Summary

Join Granicus as a Renewals Specialist, an entry-level administrative role where you'll manage and close existing client accounts, ensuring timely renewals. You will prepare renewal quotes, manage agreements, and follow up with clients to achieve 100% closure by renewal dates. This role involves collaborating with various teams, reviewing contracts, identifying upsell opportunities, and ensuring accurate order processing. Granicus is a remote-first company, offering flexibility in work location. Fluency in Spanish and English is required, along with strong communication and organizational skills.

Requirements

  • Early in career
  • Must be fluent in Spanish and English
  • Attention to detail required
  • Exceptional written and verbal communication skills
  • Comfortable interacting with all levels of a professional organization
  • Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
  • Must thrive in an environment of measurable performance management
  • Strong ability to navigate multiple software platforms
  • Strong time management and organizational skills
  • Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment

Responsibilities

  • Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients
  • Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system
  • Review and complete action items on the Salesforce dashboard in a timely manner
  • Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date
  • Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate
  • Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary
  • Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement
  • Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals
  • Validate client entitlements and other contract attributes
  • Ensure accurate post-signature processing of orders as they are received
  • Additional renewals projects as assigned
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
  • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance

Benefits

  • Granicus is a remote first company
  • While we have virtual teams, you have the option for in office work should you be located near one of our hubs

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