Renewals Account Executive

Summary

Join Algolia as a Renewals Account Executive and manage a portfolio of high-value customer renewal contracts. You will partner with various teams to develop and execute win-win negotiation strategies, maximizing contract value and customer trust. Responsibilities include owning the renewal process, identifying growth opportunities, and forecasting revenue. This customer-centric role requires 3+ years of SaaS experience, strong negotiation and communication skills, and the ability to manage strategic accounts. The ideal candidate will possess experience with enterprise CRM systems and a strategic mindset. Algolia offers a flexible workplace model with a high-trust environment, allowing for autonomy in choosing work location and time.

Requirements

• 3+ years of experience of relevant experience at a SaaS/Software Company
• Ability to manage strategic and enterprise level accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies
• Ability to build relationships and collaborate closely with teammates
• Ability to react and adapt to potential rapid shifts in priorities and organisational policies
• Excellent presentation, written and verbal communication skills
• Ability to set priorities, drive decisions and get closure on recommendations and issues
• Strong attention to detail and process-oriented
• Proven time management skills with the ability to prioritize tasks
• Constantly looking to learn and improve
• Ability to deeply understand customers sentiment or needs, and strategically involve other parties (such as AE, CSM, or leadership) to prevent risk proactively

Responsibilities

• Own and execute a portfolio of renewal contracts in an assigned territory
• Ensure all renewals occur on time
• Identify growth opportunities and provide insights to the business that improve future business outcomes
• Partner with Account AE to develop and execute win/win negotiation strategies for account contract renewals that maximise long term contract value while protecting and enhancing customer trust
• Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are timely and accurate
• Maximise account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities aligned to activities within the renewal playbook
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI)
• Provide Customer Success Management and Sales with complete visibility to renewals and solicit Algolia Leadership involvement as required
• Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies
• Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
• Achieve financial and strategic targets for minimising attrition, positioning favourable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximising customer value
• Accurately forecast and manage pipeline on a monthly and quarterly basis

Preferred Qualifications

• Experience with an enterprise CRM or customer service application
• Experience with Salesforce CRM is a significant plus
• Experience with Gainsight is a plus
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Ability to manage transactions through every stage of the renewal cycle
• Experience in negotiating complex multi-year service contracts
• Fluency in French
• Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)

Benefits

• #LI-Remote
• Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease
• We place an emphasis on an individual’s impact, contribution, and output, over their physical location
• Algolia is a high-trust environment and our team members have the autonomy to choose where they want to work and when
• We know community comes in many forms and strive to create opportunities for intentional in-person connection in our offices and virtually for our remote colleagues around the world