Senior Key Account Executive

Summary

Join Tripadvisor's Key Accounts team as an experienced sales professional to build and maintain strong relationships with major hotel companies. You will manage and grow revenue within your territory, focusing on customer retention, acquiring new clients, and identifying upselling opportunities. Develop comprehensive account plans, expand customer relationships, and conduct product demonstrations. Successfully negotiate and close deals, articulate data insights, and manage your sales pipeline. Collaborate with internal teams and network with senior personnel. Travel may be required to meet clients and attend industry events. This role is based in the Republic of Ireland (remote) or London (hybrid or remote).

Requirements

• Minimum of 5 years of proven experience in Key Account Management or Sales (preferably within the Travel Industry or selling to complex organizations)
• Strong ability to build and maintain long-term relationships with key clients by having a strong commitment to customer satisfaction and the ability to address client concerns promptly
• Demonstrated track record of achieving sales targets and driving revenue growth within Business Development or Key Account Sales
• Excellent negotiation and closing skills to secure profitable contracts and agreements
• Exceptional verbal and written communication skills for effective client interaction and presentations
• Ability to analyze market data and client feedback to inform strategy and decision-making autonomously
• Target driven and proven self-starter with ability to deliver on initiatives without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce & Tableau)
• Bachelor’s Degree
• Bi-lingual (Fluent English + French)

Responsibilities

• Manage and grow revenue within your territory, focusing on maximizing customer retention, acquiring new clients, and identifying upselling opportunities throughout the entire sales life cycle
• Develop a comprehensive understanding of key customer needs and requirements by creating impactful and strategic account plans
• Expand and nurture relationships with existing customers by uncovering their business needs and consistently proposing tailored solutions that align with their objectives
• Conduct in-depth product demonstrations and consultatively position our hotel solutions, value proposition and benefit for business success
• Successfully negotiate, renew existing customers, and close new business
• Articulate data insights and metrics to demonstrate return on investment in line with clients’ business objectives during QBRs
• Consistently grow & maintain an sales opportunity pipeline and effectively forecast attainment
• Achieve and exceed agreed sales targets quarterly on revenue & other related KPIs
• Serve as the link of communication between key customers and internal teams
• Collaborate with other teams in the pursuit of excellent results and flawless execution
• Networks with senior internal and external personnel in the pursuit of professional development and to further industry knowledge & expertise
• Travel as needed to meet with clients and attend industry events

Benefits

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas