Renewals Account Manager

Summary

Join Clari's sales team as a Mid Market Renewals Manager and play a pivotal role in driving consistent revenue and ensuring customer success. This fully remote position, open to candidates anywhere in the US, focuses on managing high-volume customer accounts, prioritizing renewals, and driving incremental growth. You will be responsible for retaining customers, securing renewals, and representing Clari's product portfolio. The ideal candidate will have 2+ years of client-facing experience in the SaaS industry and strong communication and relationship management skills. Clari offers a comprehensive benefits package including remote work, health insurance, paid time off, parental leave, and professional development stipends.

Requirements

• 2+ years experience in client-facing roles within the SaaS industry
• Experience working in a high growth environment
• Strong interest in developing expertise in contract negotiation
• Skilled in executive-level communication and relationship management
• Understanding of subscription-based business models, including SaaS, PaaS, and freemium model

Responsibilities

• Manage and maintain a high volume of customer accounts, relationships, and transactions across the mid market territory
• Prioritize your book of business to promote a high-impact velocity playbook, address at-risk renewals, and drive customer engagements at scale
• Responsible for retaining customers and driving incremental growth by securing renewals in advance across your book of business
• Represents the Clari product portfolio and competitive positioning that drives value for the customer
• Creates appropriate plans for key accounts to drive engagement and profitable growth for the territory
• Engage with customers to understand budget, key stakeholder involvement, and approval processes timelines
• Understands the customer’s business, industry, value-drivers, and organization to effectively provide value ahead of renewal
• Effectively partner with internal Clari teams such as Deal Desk, Revenue Operations, Legal, Account Management, Customer Success, and Finance to navigate customer requests to effectively close transactions
• Ownership of the entire renewal contract process, including effectively managing internal and external stakeholders

Preferred Qualifications

Familiarity with revenue intelligence and practices is a plus

Benefits

• Remote-first with opportunities to work and celebrate in person
• Medical, dental, vision, short & long-term disability, Life insurance, and EAP
• Mental health support provided by Modern Health
• Pre-IPO stock options
• Well-being and professional development stipends
• Retirement 401(k) plan
• 100% paid parental leave, plus fertility and family planning support provided by Maven
• Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
• Focus on culture: Charitable giving match, plus in-person and virtual events